Dear holiday visitor

 
 

We are in an exceptional situation due to the Covid-19 virus.

The Danish authorities have taken a number of measures to limit the speed at which the virus spreads. The most recent and very drastic measure has been to close the borders to Denmark from March 14th, 2020 at 12 noon to April 13th, 2020 inclusive.

Unfortunately, this means that guests who have booked their spring stay in a Danish holiday home will not be able to enter Denmark.

You are therefore receiving the following information:

We regret this for our guests. It is an extraordinary situation for which there is nothing comparable. If you have booked a stay up to April 13th, 2020, you can find out here how we are handling the situation.

When the borders are open again, we look forward to welcoming you back for a relaxing holiday in a Danish holiday home.

For bookings after April 13th, 2020, further information is provided below on your questions.

We have no influence on the closure of the borders and hope, like all other countries, that the situation concerning the virus will be brought under control.

We will try to answer your inquiry as soon as possible. Due to the large number of inquiries, there may be longer response times. Thank you for your understanding.


 

Questions and answers

We have booked a holiday home in the affected period from March 14th to April 13th, 2020 and cannot enter due to the border closure - can we get our rental price back?
 

We booked a holiday home for after April 13th, 2020 - can we cancel this?
 

We would like to book a holiday home after April 13th, 2020 – can we do this?
 

Can we move into our rented holiday home without coming into contact with any personnel?
 

Is staying in a holiday home a safe way to enjoy a holiday?
 

What do we do if one of us catches Covid-19 and becomes ill just before we go on holiday?
 

What should we do if we suspect that we have been infected with Covid-19?
 


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